​General Information

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What is Little Gift Box?

Little Gift Box is a Perth-based online gifting company specialising in beautifully curated gift hampers and gift boxes for every occasion. We proudly feature a strong range of premium Western Australian products and support local makers wherever possible.

 

Where are you located?

Little Gift Box operates from our workshop in Anketell, Western Australia. We are an online-only business and do not operate a retail storefront. Our premises are not open to the public and are accessible only to couriers and suppliers for operational and safety reasons.

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Can I collect my order?

No — we do not offer order collection. Little Gift Box is designed as a convenient online delivery service, allowing us to focus on creating and delivering beautiful gifts across Perth and Australia.

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How can I contact you?

Our friendly team is always happy to help.

Email: hello@littlegiftbox.com.au
Phone: 1800 330 269
Website Live Chat (fastest response during business hours)

We aim to respond as quickly as possible during business hours.

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Ordering & Payment

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How do I place an order?

Simply browse our collections, choose your preferred gift box or hamper, and add it to your cart. Proceed to checkout and follow the prompts. If you need assistance at any stage, our team is always happy to help.

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What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal and Afterpay.

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Can I customise a gift box?

Yes — our Create Your Own Gift Box option allows you to build a personalised gift. Simply add a gift box to your cart, continue browsing the website, and add the items you’d like included. Our team will carefully arrange everything for you and ensure your gift looks beautiful.

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Shipping & Delivery

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Do you deliver Australia-wide?

Yes — we deliver across Australia. Delivery options and estimated timeframes are displayed at checkout based on your postcode.

 

How does Perth metro delivery work?

We deliver Monday to Friday across the Perth metro area, servicing over 160 suburbs. Orders placed before the daily cut-off may qualify for same-day dispatch. Suburbs outside same-day zones are typically delivered within 1–3 business days.

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Can I request a specific delivery time?

Unfortunately we cannot guarantee specific delivery times. Our couriers operate on dynamic routes and deliveries typically occur between 12:30pm and 5:30pm, although this may vary depending on location.

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Can I request a specific delivery date?

For most Perth metro deliveries, yes. For outer metro or limited courier zones, deliveries may occur on alternate days and exact dates cannot always be guaranteed.

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Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking details via email.

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Do you deliver internationally?

At this time we deliver within Australia only.

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Returns, Refunds & Substitutions

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What is your refund policy?

We fully comply with Australian Consumer Law. If your order arrives damaged or not as described, please contact us as soon as possible so we can resolve the issue promptly.

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What if my gift arrives damaged?

Please contact us as soon as possible and include photos of the damage. Our team will organise a suitable resolution quickly.

 

Do you substitute products?

Occasionally we may substitute an item. Due to the nature of gourmet and seasonal products, items may sell out. If this occurs, we may replace the item with a product of equal or greater value that matches the style and quality of the gift.

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Gift Box Details

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What types of gifts do you offer?

We offer a wide range of curated gift hampers including gourmet hampers, birthday gifts, sympathy gifts, corporate gifts, pamper gifts and seasonal or special occasion gifts.

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Are your products environmentally friendly?

We prioritise sustainable packaging wherever possible and aim to minimise plastic use across our packaging and packing materials.

 

Can I include a personalised message?

Yes. Every order includes the option to add a personalised message card at checkout.

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Corporate & Bulk Orders

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Do you offer corporate gifting?

Yes — corporate gifting is one of our specialties. We assist businesses with bulk orders, custom branding, client and staff gifts, settlement gifts and event gifts. Please visit our Corporate Gifting page or contact our team to discuss your requirements.

 

Stay Connected

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How can I hear about new products and special offers?

You can subscribe to our newsletter via our website to receive updates on new hampers, seasonal gifts and special promotions.