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Shipping & Delivery

 

Do you deliver Australia-wide?

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Yes.

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We proudly deliver gift hampers right across Australia, including regional and remote areas of Western Australia.

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Whether you're sending a gift across Perth or across the country, we're here to help.

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Do you offer same-day delivery?

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Yes — across most Perth metro suburbs.

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Orders placed before our daily cut-off may qualify for same-day delivery Monday to Friday.

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Suburbs outside our same-day courier zone are typically delivered within 1–3 business days.

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How long will my order take to arrive?

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Perth Metro (Local Courier)

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• Same-day delivery available in eligible suburbs when ordered before the daily cut-off.

• Outer metro areas are generally delivered within 1–3 business days.

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Outside Perth Metro (Australia Post)

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All orders outside the Perth metro area are sent with Australia Post.

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As a guide, deliveries can take up to 8 business days, depending on your location.

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Unfortunately, Australia Post delivery times have become increasingly unreliable in recent times. While we dispatch every order as quickly as possible, once your parcel has been lodged with Australia Post, the delivery timeframe is outside our control.

 

During busy periods such as Christmas, Father's Day and Mother's Day, or during events like bushfires, flooding, severe weather and transport disruptions, delivery times may be longer than usual.

 

We genuinely wish there were faster and more reliable shipping options available across Australia. However, we'd rather provide honest delivery expectations than promise something we can't guarantee.

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Why don't you offer Express Post?

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We no longer offer an Express Post option.

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Unfortunately, Australia Post no longer provides the level of speed or consistency needed for us to confidently advertise an express delivery service. We've found that many Express Post parcels were arriving no faster than Standard Post, and we don't believe it's fair to charge customers extra when we can't guarantee a quicker delivery.

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We'll continue to review this if Australia Post's service improves in the future.

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Can I choose a delivery date?

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For most Perth metro deliveries, yes.

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For regional Western Australia and interstate deliveries sent via Australia Post, delivery dates cannot be guaranteed.

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Can I request a specific delivery time?

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Unfortunately not.

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Our Perth couriers follow dynamic delivery routes each day, so we're unable to guarantee specific delivery times.

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Most Perth deliveries arrive between 12:30 pm and 5:30 pm, although this can vary depending on the day's route.

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Can I track my order?

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Yes.

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As soon as your order has been dispatched, you'll receive a tracking email so you can follow your parcel's journey.

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Do you deliver internationally?

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Not at this stage.

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We currently deliver within Australia only.

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General Information

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What is Little Gift Box?

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Little Gift Box is a family-owned Perth gifting company creating beautifully presented gift hampers for birthdays, sympathy, new babies, corporate gifting and every occasion in between.

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Every hamper is carefully packed by our Perth team using premium products, with a strong focus on supporting Western Australian businesses wherever possible.

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How can I contact you?

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We're always happy to help.

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Email: hello@littlegiftbox.com.au
Phone: 1800 330 269
Website Live Chat: Usually the fastest way to reach us during business hours.

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Where are you located?

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Our workshop is located in Anketell, Western Australia.

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We're an online-only business and don't have a retail store. Our premises are not open to the public and are accessible only to couriers and suppliers.

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Can I collect my order?

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Unfortunately not.

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We don't offer order collection. Our workshop is set up exclusively for preparing and dispatching gift hampers, allowing us to provide the fastest possible delivery service.

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What types of hampers do you offer?

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We offer gift hampers for birthdays, sympathy, get well, new babies, corporate gifting, thank you, celebrations, gourmet food, pampering and many other occasions.

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Can I include a personal message?

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Yes.

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Every order includes a complimentary personalised gift card.

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Can I build my own hamper?

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Absolutely.

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Simply choose a Create Your Own Gift Box, add your favourite products, and we'll beautifully present everything for you.

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Ordering & Payment

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How do I place an order?

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Browse our range, add your chosen hamper to your cart and complete checkout.

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If you need help choosing the perfect gift, we're always happy to assist.

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What payment methods do you accept?

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We accept Visa, Mastercard, American Express, PayPal and Afterpay.

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Returns & Product Information

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What if my order arrives damaged?

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Please contact us as soon as possible and include photographs if possible.

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We'll work quickly to resolve the issue.

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Do you substitute products?

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Occasionally.

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If an item becomes unavailable, we'll replace it with another product of equal or greater value that closely matches the style and quality of your gift.

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What is your refund policy?

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We comply fully with Australian Consumer Law.

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If there's a problem with your order, please contact us and we'll do everything we can to make it right.

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Corporate Gifting

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Do you offer corporate gifts?

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Yes.

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We specialise in corporate gifting, including client gifts, staff appreciation, settlement gifts, events, Christmas hampers and bulk orders.

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Please contact us to discuss your requirements.

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