FAQs | Little Gift Box

Frequently Asked Questions (FAQs)

General Information

1. What is Little Gift Box?
Little Gift Box is a Western Australian online gifting store specialising in premium, thoughtfully curated gift boxes and hampers for all occasions. We proudly showcase a strong range of West Australian gourmet products, celebrating and supporting local producers wherever possible.

2. Where are you located?
We are a Perth-based online business operating from our workshop in Anketell, Western Australia.
We do not operate a retail storefront and are strictly an online-only delivery service.

For operational and safety reasons, our premises are not open to the public and are accessible only to couriers and suppliers.

3. Do you offer order collection?
No — we strictly do not offer collection.
Little Gift Box is designed as a convenient online delivery service only.

4. How can I contact you?
You can reach our friendly team via:

• Email: hello@littlegiftbox.com.au
• Phone: 1800 330 269
• Website live chat (fastest response during business hours)

We aim to respond as quickly as possible during business hours.

Ordering & Payment

5. How do I place an order?
Simply browse our collections, select your preferred gift box or hamper, and add it to your cart. Proceed to checkout and follow the prompts.

If you ever need assistance, our team is always happy to help.

6. What payment methods do you accept?
We accept all major payment options, including:

• Visa
• MasterCard
• American Express
• PayPal
• Afterpay

7. Can I customise a gift box?
Absolutely. Our Create-Your-Own Gift Box option allows you to build something truly personal.

Simply:

Add a gift box to your cart
Continue browsing the website
Add your desired items

We will professionally arrange everything for you. No need to worry about sizing — we select the most suitable packaging to ensure your gift looks beautiful.

Shipping & Delivery

8. Do you deliver Australia-wide?
Yes — we deliver across Australia.

Available delivery options and timeframes are displayed at checkout based on your postcode.

9. How does Perth metro delivery work?
We deliver Monday to Friday across the Perth metro area, servicing over 160 suburbs.

• Orders placed before the daily cut-off qualify for same-day dispatch
• Suburbs outside our same-day zones are typically delivered within 1–3 business days

10. Can I request a specific delivery time?
Unfortunately, we cannot guarantee specific delivery times.

Our couriers operate on dynamic routes. Deliveries typically occur between 12:30pm – 5:30pm, although this may vary.

11. Can I request a specific delivery date?
For most Perth metro areas, yes.

For outer metro or limited-run courier zones, deliveries may occur on alternate days. In these cases, we are unable to guarantee precise date requests.

12. How long will delivery take outside Perth?
Delivery timeframes vary by location:

• WA regional areas: typically a few business days
• Eastern states: generally within standard Australia Post timeframes

All available options appear at checkout.

13. Can I track my order?
Yes. Once dispatched, you will receive tracking details via email.

14. Do you ship internationally?
Currently, we only deliver within Australia.

Returns, Refunds & Substitutions

15. What is your refund policy?
We fully comply with Australian Consumer Law.

If your order arrives damaged or not as described, please contact us promptly so we can resolve the issue.

16. What if my gift arrives damaged?
Please contact us as soon as possible and include photos of the damage. We will organise a suitable resolution quickly.

17. Do you ever substitute products?
Occasionally, yes.

Due to the nature of gourmet and seasonal products, items may sell out. By purchasing through our website, you agree that we may substitute with an item of equal or greater value that matches the style and quality of your gift.

We always aim to maintain the overall presentation and experience.

18. Can I cancel my order?
Orders are often prepared quickly. If your order has not yet been dispatched, we will gladly assist with cancellation requests.

Please contact us as soon as possible.

Gift Box Details

19. What types of gifts do you offer?
We offer a wide range of curated hampers and gift boxes, including:

• Gourmet gifts
• Birthday gifts
• Sympathy gifts
• Corporate gifts
• Pamper gifts
• Seasonal & special occasion gifts

20. Are your products environmentally friendly?
We actively prioritise sustainable packaging choices and minimise plastic use wherever possible.

21. Can I include a personalised message?
Yes — every gift includes the option to add a personalised card message at checkout.

Corporate & Bulk Orders

22. Do you offer corporate gifting?
Yes — corporate gifting is one of our specialties.

We assist with:

• Bulk orders
• Custom branding
• Client & staff gifts
• Settlement & event gifts

Please visit our Corporate Gifting section or contact our team.

Stay Connected

23. How can I hear about new products & offers?
You can subscribe to our newsletter via the website to receive updates, promotions, and new releases.

If you ever have a question, our team is always happy to help. We’re here to make gifting effortless and enjoyable 🙂