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Our
Terms

Terms and Conditions Policy:

 

1. Packaging and Damages:

At Little Gift Box, we take great care in packaging our products to ensure they arrive at their destination in pristine condition. However, in the unfortunate event that any items are damaged during transit, please get in touch with us immediately. We will do our best to rectify the situation and provide a suitable solution.

 

2. Delivery Time:

While we will provide an estimated delivery time, please note that there may be instances where factors beyond our control, such as courier delays, can affect the delivery timeline. We will strive to keep you informed about any delays and work with our couriers to minimize any inconveniences caused.

 

3. Lost Parcels:

In the rare event that a parcel goes missing during transit, we understand the frustration it may cause. We will make every effort to locate the missing parcel within a period of up to 14 days. However, please note that we cannot guarantee a refund for lost parcels. We recommend reaching out to us so we can assist you in resolving the issue.

 

4. Product Substitutions:

At Little Gift Box, we always aim to provide our customers with the best possible selection of products for their gift boxes. Due to local availability and unforeseen circumstances, there may be instances where we need to substitute one of the products in the Little Gift Box with something of equal or higher value. We assure you that any substitutions made will be carefully chosen to maintain the overall quality and aesthetic of the gift box.

5. Refunds:

Refund Entitlement under Australian Law: In compliance with Australian consumer law, if the item you receive is damaged or not as described, you are entitled to a refund. Please notify us immediately in such cases, and we will initiate the refund process promptly.

 

By using our website and placing an order with Little Gift Box, you acknowledge and agree to the above Terms and Conditions. These terms are subject to change without prior notice, and it is your responsibility to review and understand them before making a purchase. If you have any questions or concerns, please don't hesitate to contact us.

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